Jan-Care Office 365 Migration (Exchange Email & online Office Apps)

We have compiled a PDF with basic instructions on how to reset your password and setup your mobile phone or acccess email via web browsers

CLICK HERE To download and view

If you have an email address with Jan-Care this will affect you, if not you can disreguard.  We are going to be migrating to Office 365 and Exchange for email.  When you visit mail.jancare.com this will essentially redirect to outlook.com.  Your email address will not change, and you will not miss emails.  However, your password will change to 'Jancare2022' and it will prompt you to change it the first time you login.

MFA (Multi factor authentication) will also be mandatory for your account, there are two ways to do it: The MICROSOFT AUTHENTICATOR app, (this is a free app do not pay for anything, it is free -- dont be scammed into paying for an app called 'authenticator'), or via text message.  Text message is the easiest and I highly recommend you use it, although on initial setup it may require the authenticator.

For those persons that want to get email on their phone you will be required to use Microsoft Outlook available in the Play store for Android or the IOS store in the Apple Apps store.  This is due to the shift to Multi Factor Authentication which greatly increases the security of email. Email is one of the most prolific vectors of malware and social engineering hacking, and most Cyber-Security insurances are now requiring it especially in high risk industries such as healthcare.  If you need help setting up Microsoft Outlook you can always contact Jan-Care IT via your station phone by dialing ‘655’

Office 365 should reduce spam and increase security across the board, but also this will allow you to have a license for the online office apps like Word & Excel which you can put on your phone or use the mobile web version.  This will also allow collaboration on shared calendars and Microsoft Teams, which is a video meeting and collaboration tool similar to zoom.  Office 365 online apps will be available for all users as well.


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PO Box 2414
Beckley, WV 25802
United States of America


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Jan-Care Ambulance is an Equal Opportunity Employer that recruits and hires qualified candidates without regards to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, disability, citizenship, or veteran status.